Need some help with connecting Commonwealth Bank account.After verification step I keep getting the error message: Error 185 – More security info required by your bank.

Hello there, Brisbane.

Error 185 occurs when your bank or financial institution requests additional information after you've entered your login credentials. This indicate that your financial institution requires extra security measures, such as answering a security question or entering a one-time passcode.

Since the issue persists after the verification step, let's open your QuickBooks account using a private browser or incognito, or disable your browser's pop-up blocker. These actions can help bypass cached data, cookies, or browser extensions that might be disrupting the connection process.

Feel free to reply if you have further concerns. We're always here to help.