Question
Since migrating our Australian PayPal account from the legacy Direct Feed to the Open Banking feed, PayPal customer receipts are imported as the net settlement.
Since migrating our Australian PayPal account from the legacy Direct Feed to the Open Banking feed, PayPal customer receipts are imported as the net settlement after PayPal fees have been deducted. We use QuickBooks Connector to sync Shopify invoices and payments, so QuickBooks already contains the gross customer payment. Under the previous Direct Feed, the gross receipt and the PayPal fee were imported separately, allowing the bank feed to reconcile automatically. Since moving to Open Banking, the fee transaction is no longer imported, leaving only the net amount and preventing automatic reconciliation. Can you confirm whether this is a known issue or an intended change to the PayPal Open Banking feed.