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July 25, 2026
Question

Since migrating our Australian PayPal account from the legacy Direct Feed to the Open Banking feed, PayPal customer receipts are imported as the net settlement.

  • July 25, 2026
  • 1 reply
  • 17 views
Since migrating our Australian PayPal account from the legacy Direct Feed to the Open Banking feed, PayPal customer receipts are imported as the net settlement after PayPal fees have been deducted. We use QuickBooks Connector to sync Shopify invoices and payments, so QuickBooks already contains the gross customer payment. Under the previous Direct Feed, the gross receipt and the PayPal fee were imported separately, allowing the bank feed to reconcile automatically. Since moving to Open Banking, the fee transaction is no longer imported, leaving only the net amount and preventing automatic reconciliation. Can you confirm whether this is a known issue or an intended change to the PayPal Open Banking feed.

1 reply

QuickBooks Team
July 25, 2026

Since Open Banking is a new connection type in QuickBooks Online, I recommend contacting our live support team so they can review your specific setup in detail and confirm whether this is a known issue or an intended change.

 

In the meantime, you can match your records by pairing the PayPal amount with the invoice (e.g., $19.28), manually resolving the difference, and assigning that leftover amount to your PayPal fees expense category.

 

If you need further assistance, feel free to reach out.