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1 reply

AlcaeusF
Level 14
February 16, 2021

Thanks for reaching out to the Community, @dr.cjbhatt630.

 

To check if this is a browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once logged in, try to email a transaction(s) to your customer again to double-check.

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

 

Please leave a comment below if you have any additional questions. I'm always here to answer them. Have a good one!