I'll help connect your bank account in QuickBooks so you can download your bank transactions.
Before we start, can you share with me if you receive any error messages when connecting your account? Any further info would be much appreciated.
Sometimes, the accumulated cache in your browser causes sync and connection issues between your bank's website and QuickBooks. Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below: