I usually pay around $2 per month, but now I’m seeing a charge of $21 per month. How is this possible? Why is the amount so high? Can you please help me understand this?

I appreciate you taking the time to reach out, Ali. Changes in your usual charges can be unexpected, and I'm here to help you understand this.

To begin, could you please clarify whether the charge you're referring to is related to your subscription billing? If so, an increase could occur for several reasons, such as the end of a promotional rate, changes to your subscription plan, or additional fees for added features.

If this is the case, I recommend contacting our Live Support team directly. They can check your account details and further review them to ensure everything is clearly explained and resolved for you.

1. Click on the Help icon, then select the Search tab.
2. Hit Contact Us.
3. Enter a keyword or brief description of your concern in the box, then Continue.
4. Choose either Chat for help.

For timely help, please check our support hours.

If you meant something else, please provide more details here. The more insight you share, the better I can guide you in resolving this.

Please don't hesitate to Reply below if you have any further questions. I look forward to hearing from you so we can figure this out together.