Follow the on-screen prompts to complete the process.
If this isn't the case, you have the option to purge your company file. Purging is the system deletes all data entered into the company, and you're unable to restore or reverse them.
To purge the data:
Log in to your QuickBooks Online account.
Change the URL to include /purgecompany.
Example: URL shows https://...qbo.intuit.com/app/homepage, change to https://...qbo.intuit.com/app/purgecompany.
The next screen will provide a summary of the items to be deleted.
Type the word “YES” once the data gets deleted, then click OK.
Click Wipe Data once your selections are complete.
Once the deletion is complete, you will be rerouted to your home page.
Note: Purge an account is only available for users using QuickBooks Online Plus, Essentials, and Advanced.