Issue summary We have a recurring issue for the past ~3 months where multiple Bills and Purchase Orders cannot be approved.

Title: Cannot approve Bills / Purchase Orders — “Something went wrong… approval didn’t go through” (stuck Pending approval for months) I’m having a recurring issue in QuickBooks Online for the past few months where multiple Bills and Purchase Orders cannot be approved. When I click Approve, I get this message: “Something went wrong and we couldn’t approve … We saved this Bill, but the approval didn’t go through. Select Approve again to submit your approval.” Sometimes I also get this message (even when only one user is working): “You and [user] were working on this at the same time. [user] finished before you did, so your work was not saved.” What’s happening These transactions remain Pending approval and do not move to Approved. It’s not only one transaction — it affects many Bills and POs across different dates (mostly older transactions). The approval tooltip shows something like: “Pending approval of anyone by [Approver 1] and [Approver 2]” What I tried (still not working) Tried approving from both approver logins (fails for both). Closed all browser tabs/sessions, waited until the next day, tried again. Tried using private/incognito window. We have a Closing date set for the company: I temporarily reopened the period and tried approving. I also tried with the closing date in place (entered the closing date password when prompted). Approval still fails either way. Additional context Some affected bills are already paid and/or linked to a Purchase Order, but we still need them to show Approved for internal control purposes. Question to the community Has anyone seen this issue where approval submissions fail with a generic error and transactions stay Pending approval for a long time? Is this a known bug/behavior with approvals + closing date + PO-linked workflows? Any workaround to force the status to Approved without deleting/recreating transactions? If this requires Support/back-end fix, what exact terms should I use to get it escalated (e.g., “reset/reprocess approval workflow state”)? Any guidance would be appreciated.