Why is that my cash in bank account and accounts receivable double up when i record cash collection under receive payment and deposit

Thank you for visiting the QuickBooks Community, accounting-emazi.

I'll provide insights on how Accounts receivable and Bank accounts work in QuickBooks Online. I'll also ensure you can accurately organize your sales data efficiently.

Please know that once you enter an invoice in QuickBooks and record a payment, it'll increase the bank account and decrease the Account receivable. 

Since your cash in your bank account and accounts receivable double up, it could be you recorded the customer's payment and manually deposited the amount to your bank account without linking an invoice. 

To fix it, I recommend making sure to allocate the recorded payment to a particular invoice through Receive payment.

Here's how:

1. Click the Plus button and choose Receive payment.
2. Select the specific customer.
3. Checkmark the Invoice box under the Outstanding Transactions and Unapplied Payment box in the Credits section.
4. Choose the specific bank account to where you can deposit to.
5. Click Save and close.

Once done, you have to delete the manually created deposit to avoid double income. 

In case you need details on how the Sales page gives you a great at-a-glance view of the status of all your sales entries like open and paid invoices, you can read this article: View sales transactions in QuickBooks Online.

Should you need any additional assistance while managing your cash payments in QuickBooks, you can leave a comment below. I'll be sure to get back to you, accounting-emazi. Have a good day!