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SebastienBruggeman
July 10, 2020
Question

When will the standard chartered business banking connect issue be fixed ?

  • July 10, 2020
  • 2 replies
  • 1 view
(singapore)

2 replies

Kristine Mae
Kristine MaeModerator
Moderator
July 10, 2020

I haven't seen any open investigations concerning the Standard Chartered Business banking, SebastienBruggeman.

 

We have a few steps that you can try to fix it. Yours might be caused by a connectivity issue.

 

Let's start with updating the bank account manually. This updates or refreshed the connection between your bank and QuickBooks Online. Here's how:

  1. Click Banking.
  2. Go to the Banking tab.
  3. Select Update.

If it's still not connecting, log in to your bank's website and check for any messages or alerts. It blocks the transactions to be downloaded.

 

If you've encountered an error, though, please refer to this article, and go directly to Step 3. You can follow the links to resolve specific banking errors.

 

Once they're added to the program, you can already categorise and match the bank transactions.

 

Get in touch with us if you have additional questions. We're around to help you out.

S
SebastienBruggemanAuthor
July 10, 2020

Dear Kristine Mae, your support team has confirmed a couple of weeks ago there is a backend issue and that your engineers are in contact with Standard Chartered Bank. You can check the chat interactions with my account.

The error is 102 regardless of the time of day. It's not an issue of login. Manual import works but that's exactly the thing I would like to avoid.

MaryLurleenM
MaryLurleenM
Level 6
July 10, 2020

We're unable to check your account here in the Community, SebastienBruggeman.

 

To make sure you're up to date with your bank transactions, you'll want to manually import them for now.

 

Download the data from your bank then map the transactions in the following supported formats or file types:

Once the bank file is ready, start importing the file to your QuickBooks Online company. Follow these steps:

  1. Click Banking from the left navigation panel.
  2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
  3. Select Browse and choose the file you downloaded.
  4. Choose an account from the list, then Next.
  5. Follow the on-screen instructions to map the fields.
  6. Select the transactions to import.
  7. Click Yes.
  8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

 

Let me know if you have any other questions. I'll be more than happy to help. 

D
dyanawu
July 16, 2020

This has absolutely not been resolved and is still ongoing. I've tried multiple times since the start of the month and am constantly having error 102.

JessT
JessTModerator
Moderator
July 16, 2020

I can see that this is already affecting your routines, dyanawu.

 

For now, please consider uploading your transactions, as suggested by MaryLurleenM. Then, please contact our Support, and let them know that you're having this issue, too.

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Choose Email.

Let me know if have other questions in mind.

D
dyanawu
July 16, 2020

Hey @JessT - thanks, I've sent an email too. I've already uploaded my transactions, but it's really frustrating - my work in Quickbooks usually takes me an hour within the first few days of the month maximum as it's part of some volunteering I do, and now it's past half the month and still doesn't seem to work :(

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