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userkaren-bingham
July 19, 2022
Question

Bank and QB won't connect. It sometimes say it wants to check if I am a robot but it does not go any further. This only happens with Manulife

  • July 19, 2022
  • 2 replies
  • 6 views
No text available

2 replies

A
Alex M
Level 5
July 19, 2022

Hi there userkaren-bingham,

 

It's vital that all your transactions be entered in your books so that your books can be well balanced. QuickBooks Online is a great tool able to import transactions in order to save you time with transaction entry. I can point you in the right direction for assistance with bank connections.

 

For assistance with bank connections not allowing you through due to the check to see if you're actually a human, I recommend reaching out to the QuickBooks Online support team. They will be able to view the error message with you in a secure setting to be able to do specific troubleshooting with you relating to the error you're seeing as well as notify our engineering team if necessary. You can reach them using these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

U
userkaren-binghamAuthor
July 20, 2022

HI Alex

 

Thank you very much.  I was not able to connect on the chat.  I am away on vacation and also was not able to request a call.  I changed my question and then the option for chat came up.  Quickbook responded.  There is an issue with Manulife Bank Canada and Quickbook connecting as they have quite a few clients with the same complaint.  This has been ongoing for quite a few weeks now and I have been working my way around it.  QB advised that the back-end team has been working to fix it and they sent me a link showing me how to make manual entries until they are able to resolve the issue.  

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
July 20, 2022

@userkaren-bingham 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

U
userkaren-binghamAuthor
July 20, 2022

Hi Fiat

 

Thank you for your response and help.

There apparently is or has been an issue with that bank (Manulife) connecting with QuickBooks Online.   Quickbook has been aware of it and have been trying to fix it on the back-end.    They have instructed me to make manual entries until they are able to fix the issue.

 

Karen

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