Bank feed

Hi sheilap,

Welcome to the Community. It's essential to keep only the transactions you need to ensure that you books are balanced. QuickBooks Online is a great program that offers that ability to easily track your sales and expenses. I'd be glad to point you in right direction on the option to exclude and delete transactions from the bank feed.

If transactions appear after excluding and deleting them from the bank feed, I'd recommend that  you clear your browser's cache and cookies as they can prevent the system from functioning effectively. I'd encourage you to refer to the following steps to complete some browser troubleshootings.
 

• Clear browser cache.
• Try in a private browser window.
• Use another browser type.
• Make sure you're using supported browsers.
• Turn off any ad and popup blockers temporarily.
   

If the steps provided above don't work, I recommend that you contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our team.
 

• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, in a private message.
   

Feel free to reach out if you have any questions, I'll be happy to help.