Can't connect with rbc bank

Hello lewyding-gmail-c,

Welcome to Community!  I can understand the impact, on your books, when you're unable to upload your transactions with RBC.  We are currently experiencing a disconnect with QuickBooks Online, for which our Development Team is working diligently to resolve the issue as soon as possible.  While the investigation is in progress, you can manually upload your transactions, to ensure your books remain accurate and up-to-date.  In addition, you can contact us here.  We would be happy to ensure you receive an email update when the connection has been restored.

Feel free to reach out with other questions.  We would be glad to help!

I am also having this issue.

After trying to connect our bank four times, we were locked out of RBC. Everytime we inputted an answer to a security question, it said that's not quite right.

We called RBC customer service. We tried using the RBC Pay & Sync feature to connect Quickbooks through the RBC online portal. When we got to the part where it is supposed to send us to Quickbooks, we received a White Label/unmapped error.

We have tried clearing our cache, trying different browsers/incognito, we tried updating the password and the security questions, etc. 

I have scheduled a call with Quickbooks as the RBC rep suggested and hopefully we can solve this. A direct connection is imperative to use the payroll function that we are paying for.