Thanks for reaching out here. Welcome! It's important that you're able to match your transactions in QuickBooks Online with confidence. I suggest contacting us outside of Community to allow a member of our Customer Care team to work with you in real time. They'll be able to navigate through the process with you and ensure your account is balanced in a timely fashion.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.