I adjusted 2 payments that had already been part of the reconciled previous months. I thought I had resolved things but apparently not... my reconciliation is off

Hi there, 

I know how important the reconciliation process is for your business bookkeeping. QuickBooks Online helps make the reconciliation process simple with the help of the bank feed. If your reconciliation isn't showing a zero balance after adjusting entries that had previously been reconciled, your best bet will be to undo your reconciliations until the balance is correct, then redo the following months as needed. I'll explain how to do this. 

To undo an entire reconciliation, you must manually edit each transaction. You can use your reconciliation report or bank statement to identify the transactions you need to edit. Here's how to manually clear, unclear, reconcile, or unreconcile individual transactions:

    1. Select the Gear icon.
    2. Under Your Company, select Chart of Accounts.
    3. Locate the appropriate account for the transaction.
    4. From the Action column, select Account History.
    5. Identify the transaction to edit.
    6. In the reconcile status column (indicated by a check mark), repeatedly select the top line of the transaction to change the status of the transaction.

    *Codes indicate the status of the transaction:

        C - Cleared
        R - Reconciled
        Blank - Not cleared or reconciled

    7. Select Save.

If you have too many transactions to edit and you're connected to an accountant in QuickBooks Online, you can ask your accountant to undo the reconciliation for you in the click of a button. If you're not already connected to an accountant, you can find one in your area here: Find a ProAdvisor.

For more tips and helpful notes about undoing a reconciliation in QuickBooks Online, take a look at theses helpful articles:

• How to unreconcile a transaction or undo a reconciliation
• Reconcile Hub

I hope this helps get you back on track. If you need help with anything else, please don't hesitate to reach out to our tech support team. 

Have a great day. ​​​​​​​