In "Transactions", reviewing Receipts, the tax code is not working. I've been trying to troubleshoot, but unable to find any online solutions. Please help!

Hi, reuben6.

I appreciate your efforts in troubleshooting the issue with the tax code on your receipts. Having it work properly is essential for the correct tax amount calculation, so I'm here to provide further guidance on what you can do next.

Speaking of troubleshooting, have you tried clearing the cache and deleting Intuit-specific cookies to address this odd behavior? If you haven't, I recommend doing so, as it ensures the browser is running the program as designed. You can also switch to another compatible option to verify if it's a webpage issue.

Alternatively, I would like to know if you refresh the page before selecting a tax code again when reviewing the receipts. If you have already done so and the issue persists, consider contacting our live experts on weekdays. They're equipped with the necessary tools to handle this matter. Check the support hours on this article to reach out at your convenience: Get help with QuickBooks products and services.

It's also worth noting that you can use reports to troubleshoot problems with sales tax amounts in QuickBooks Online.

With more detail about your situation, we can get to the bottom of it. I'm always up to answer any additional questions you may have regarding tax codes.