Is there a way to reverse a pay that went to the wrong bank/account

Hi 9876543210,

Welcome to Community!  QuickBooks Online Payroll is a great way to pay your staff with confidence.  When situations such as this arise, you can edit the employee information and ensure they're paid without delay.  I'd be glad to help!

If you've set up direct deposit for your employees, inaccurate banking information will cause the deposit to be returned.  When this happens, an email notification is sent to the Principal Officer on the account.  To ensure your employee receives their pay, you can review their paystub and send the funds by e-transfer, or provide them with a paper cheque.  Let's make sure the employee information is updated, to ensure direct deposit is successful on the next pay run.  Here's how:

1. Open Payroll, then Employees from the left menu

2. Select the Employee name

3. Click on Edit in the Payment method section

4. Make the necessary changes then hit Save

Feel free to reach back out if you have other questions.  We'd be happy to assist!