Reconciliation - when I begin the amount is correct but it is showing payments and deposits that I don't know where they are from?

I'd like to assist you with your reconciliation and resolve any issues you're having, @heatherandkenand.

In order to resolve this, you can click the entry and choose Edit to open the transaction details. This way you will know what these transactions are and why it's showing up in the reconciliation window.

You can edit them or remove if only it's necessary. For your reference, here are some reconciliation articles you can refer to:

• Learn the reconcile workflow in QuickBooks
• Fix an Opening Balance to Match a Bank Statement
• How to Fix Differences Between QuickBooks Balance and Bank Balance

If you have other questions or need further guidance with fixing the balance, notify me by adding a new comment below. I'm here if you need additional help and insights. Have a nice day! Take care.