Trying to reconcile accounts, system is telling me that I have no records. Try manually updating, same thing. I have tried in both business view & accountant view.

Hi t here barb79,

Thanks for reaching out about reconciling your accounts. QuickBooks Online is a great tool able to help you keep track of sales and expenses so you can see the profit of your company. i can provide some information about previous reconciliations not showing.

One possible cause for previous reconcile data not showing would be browsing data. These temporary files can accumulate in your browser, system and network and cause errors like information not being shown temporarily in any cloud-based software like QuickBooks Online. Here are some steps to resolve issues caused by browsing data: 

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try deleting the app from your device, and installing it once more from the app store
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you have any other questions, or need further assistance, feel free to reach out here.