Why are new bank accounts being created? I had to fix it 3 times during this year and it took so much time to reconcile them all. It is annoying.

Hi there,

Syncing your bank account with QuickBooks Online means that you'll feel confident knowing that all of your transactions are accounted for in your books. QuickBooks makes the reconciliation process quick and simple, by allowing you to add and match your banking transactions directly in the account. I'll help shed some light on the next steps you should take if you're noticing additional accounts appearing in your QuickBooks Online subscription. 

Connecting to a financial institution in the Bank Feed requires stringent verification process, which includes entering your banking username and password. The only way for new accounts to be synced to the Bank Feed is by going through the following process: Connect bank and credit card accounts to QuickBooks Online. 

If you're seeing new accounts being added, I recommend looking at your Audit Log to see which user may have added these additional accounts. To find the Audit Log, click the Gear icon. You can filter your results to make this a quicker search. 

If these bank accounts are appearing in the Chart of Accounts, not the Bank Feed, follow the same process in the Audit Log to find out who has created them and when.

Otherwise, I'd encourage you to reach out to our tech support team so we can further investigate what's happening here. 

I hope this helps. 

Have a wonderful day.