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March 23, 2026

Enterprise 2024 -payroll on Guam issue, Premiere 2024 - payroll on Guam works just FINE??

  • March 23, 2026
  • 1 reply
  • 8 views

Hello,

On Guam i have (2) customers with a current quickbooks desktop edition. Respectively, Premier 2024 and Enterprise 24. Both have active payroll subscriptions purchased online. QB Payroll signin shows they have an active payroll subscription/key. The customer with Enterprise shows "expired" After 3+ hours with payroll support i was advised their subscription was restricted due to region. Their justification is because GuamTax doesn't offer automatic payroll connections with Inuit.  The PREMIER edition works just fine with payroll. What is going on? Both companies have EINs registered on Guam. Both companies remit SS payments to the USGOVT, not GuamTAX. Why is the Enterprise customer locked out from receiving tax table updates and having to plug in manual tax calculation despite Intuit selling them the Payroll service for 2026??

    1 reply

    SIAB
    Level 2
    March 24, 2026

    The customer with Enterprise shows "expired"

     

    What do you mean with ëxpired"? Did they use QB Desktop 2024 Enterprise Silver or Gold? Can you share the screenshot?