After using QB on mobile for some time now I have all customers in alphabetical order but recently I now start the app and half my customers are not there now ?

I can confirm the iPhone app is currently 100% broken (nothing is syncing correctly, data / invoices / customers / payments etc are missing). See other forum reports on the issue.

I reported 23rd May. It’s a worldwide issue, with users all reporting slightly different data missing, but the similarity is sync is broken, so data is missing / not synced (totals don’t match etc).

Delete / re-install (and wait for company data to download) is usually the first test / fix for app issues, and at some point it will be the fix…but not until QB have worked out and fixed the sync issue.

After a normal delete / re-install, one of our accounts would take 2-5 minutes to “download company data” (5 years days). Since the bug, it only takes 2 seconds. I’ll know it’s fixed, when it syncs and all the totals match (eg overdue invoices show as 2/3’s what they should be, compared to the web app.

We have multiple accounts and multiple users, so I know when an issue affects everyone…and this affects everyone.

For now, if you want to see correct data on an iPhone, you have to use the web app on Safari via qbo.intuit.com (which is really, really fiddly for the average user to use on an iPhone, so the fix can’t come soon enough).