Are you trying to add an expense account to your QuickBooks Online company? If so, I suggest going to your Chart of Accounts and creating the category from there. Here's how:
Open the Accounting menu, then select the Chart of Accounts tab.
Hit the New button.
Set the Account Type to Expense or Other expense.
Choose a Detail Type.
Fill in a name for the new expense account.
Once done, hit Save and Close.
On the other hand, if you're wanting to create a category specifically for the goods or services you get from your supplier You should access the page for All lists and add the category from there. Here is a detailed procedure:
Open the Gear icon, then choose All lists
Click on Product categories.
Select the New category button.
Enter a name for the new category, then hit Save.
You can assign the new category under the Category drop-down when editing or creating a service item.
For future reference, check out this guide to learn more about handling bank feeds so you can categorise or match your bank record with QBO: Connect your bank feeds using Open Banking.
Don't hesitate to comment back if you need extra help with QuickBooks or managing categories. I'm always ready to back you up. Have a great start of the week!
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