Allow me to fill you in on everything you need to know about class tracking in QuickBooks Online (QBO).
Once the Class trackingfeature is turned on, you'll see a Class field on the right side of the transaction's (Journal) page where you can add a class. I'll add a screenshot below for your visual reference.
However, if you haven't seen class fields on your Journal Entry page, let's log in to your QBO account via a private browser. It's possible that the browser you're using had a data issue, thus causing QuickBooks to act weirdly. To do so, press this shortcut key on your keyboard:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P
If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.
Please let us know how it goes, @jp-bournerbulloc. The Community and I want to make sure you're taken care of.
You may also want to run reports by class in QBO. This will help you keep a close eye on each segment in your business.
Thanks for coming to the Community, wishing you continued success.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.