I'm unable to connect to my Nat WEst saver account. I used to be able to.

Thanks for adding more details about your concern, @r-dhughes.

I have a few troubleshooting steps you can try to re-establish the connection of your Nat West Saver account.

Let’s start by logging in to your account and then navigate to the transactions page. From there, check if there’s a message or prompt that needs attention. If there’s none, log out of the account.

Next, open the company file using the InPrivate or incognito mode to check if this is a cache related issue. This type of session allows QBO to run without collecting cache and cookies.

Here’s how to bring up one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

Once the private window opens, go to your Nat West Saver account and update it. Then, update the sign-in info to check if it’s already connected.

For detailed instructions, follow the recommended steps in the Troubleshoot issues with Bank Feeds. Proceed directly to the Check if the account is already connected to QuickBooks section to continue.

You can bookmark this link for future reference. It contains tips on how to keep your bank feed organized and populated with the latest transactions to review: QBO Connection.

Stay in touch if you have any other concerns or questions about QBO. Please know I’m here ready to answer them for you. Have a good one.