The next cheque you create will have the sequential no. auto-filled, but can be edited. If this still shows as 'To Print', you may need to clear the cache on your browser by following the steps here.

Thanks!

Green D

Hi There,

I have the same problem: The reference number box is read only with "To Print" in it. I've tried the steps below, including clearing my cache, but nothing has changed. Is there another troubleshoot you could suggest?

Thanks.

Ashleigh1

Level 14

Hello Green D,

There are some more troubleshooting steps you can try to see if that resolves the issue for you.

Try in an incognito window -You can access this by pressing Ctrl + Shift + n in Google Chrome or MS Edge

Try a different web browser- chrome, safari, Firefox

Different device laptop/computer/mobile phone

Clearing your cache and cookies to all time, closing the browser down fully, reloading it again and logging in.

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