Why are some of my customers not showing in the app?

Hello and welcome to the Community, gareth-ferguson2

We're aware of an earlier issue impacting performance on the iOS app. This was fixed by our Engineering Team as part of the new app version. For the fix to take effect please delete the QuickBooks mobile app from your iOS device and install the most recent version (24.05.9) from the App Store.

If you continue to experience any problems, or if you are using a different version of the app, please comment back down below.