All of a sudden I cannot edit our team schedule. and I need assistance however chat is not available and there is no given phone number. Can someone assist??

Let's perform some troubleshooting steps to ensure you can get back to your business task, Jennifer.

To begin with, check if there have been changes to your permissions, as this can prevent you from editing your team schedule. Here are the steps to view your permissions:

1. Open your QuickBooks Time account
2. Click My Team.
3. Select a team member, then select Permissions.
   
   

    

If you've confirmed you have permission, repeat the process in a private window. It can help determine if the issue is related to your browser, as corrupted cache files can affect your experience when performing specific tasks within the software. You can use these keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, return to your main browser and clear its cache for a fresh start. Otherwise, use other supported browsers, as this issue can sometimes occur because of the browser you're using.

If you still require assistance from a live support agent, you can contact our QuickBooks Time Live Support team. They can review your account in detail and provide an appropriate resolution. Please consider checking their support hours to talk with them at the most convenient time.

Furthermore, to avoid discrepancies in recorded hours when making edits to your timesheets, consider enabling the feature that allows QuickBooks weekly timesheets to synchronize with QuickBooks Time automatically. For detailed information, please refer to the article: About QuickBooks Online timesheets syncing with QuickBooks Time.

If you need further assistance managing schedules in QuickBooks Time, kindly hit Reply to add your inquiries. We're here to provide you with the support you need.