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January 1, 2024
Question

Any advice on how to successfully run bonus payroll? I keep getting the error "something went wrong."

  • January 1, 2024
  • 1 reply
  • 5 views
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1 reply

AldritchM
January 1, 2024

Hi there, @stella-ranchorel.

 

It is possible browser issue might have caused this error message "Something went wrong" when running a bonus payroll. I'll share the steps that can resolve some of the most common browser issues in QBO. 

 

Use a different browser or switch to an incognito/private browsing session? Use these keyboard shortcuts to switch to incognito mode:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

After that, check if can see the Pencil icon as shown in the screenshots above. If you're able to do it, delete your browsing history by following the steps in this article: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

 

Additional references when encountering errors while working on your QBO payroll:

 

 

Keep us posted if the issue remains or if there are other concerns. Have a good day!