Thank you for getting in touch with us here in the Community space. I'd be glad to share some insights on how you can update your Unemployment Insurance (UI) tax rate, @ruddelldc.
To assist you further, please provide us with the state for which you are trying to input the UI tax rate. This will allow us to check for any updates to the rate. Thus, QuickBooks maintains a connection in every state to ensure our system's minimum rate is up-to-date. We base it on the information they share as soon as there's an update from their end.
If there have been no changes in the rate, we can then proceed with troubleshooting steps. The unusual behavior can sometimes be caused by the browser's overtime collection of data from frequent page visits.
You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.
Meanwhile, QBOP has several ready-made payroll reports that you can open to view your employee data and monitor your business finances. To give you a list of reports and an overview of what data they display, head to the Payroll reports page.
Let me know if you need further assistance managing your tax rate or running your payroll. I'll be more than happy to help you out. Have a good one!
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