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D
Deb2021
April 2, 2024
Question

Certified Payroll Reports

  • April 2, 2024
  • 4 replies
  • 20 views

I can not access certified payroll to create a report.  Anyone else having that problem?

 

    4 replies

    M
    MichaelaSQuickBooks Team
    QuickBooks Team
    April 2, 2024

    I want to ensure that accessing report issues will get fixed promptly, @Deb2021.

     

    Did you encounter any error messages when trying to access the report? Please provide a detailed description of what happened, along with a screenshot of your concern, as this will help us determine what caused the problem, and please remember to cover any personal identifiable information (PII).

     

    While waiting for your response, please verify if you have the proper permission to access the report by logging in as Master Admin on your account. Also, ensure you're using a supported version of QuickBooks, as certified payroll reports are only available in the latest QuickBooks Desktop Payroll.

     

    Once you've confirmed that there are no permission or product problems, I recommend updating your QuickBooks Desktop release to ensure it's up-to-date. This also helps you to have the latest features and product improvements.

     

    Here's How:

     

    1. Go to Help and select Update QuickBooks Desktop.
    2. Select the Update Now button and check the Reset update box.
    3. Then click Get updates, and wait till the updates finish.
    4. Once done, Close and reopen QuickBooks, then try to access the report.

     

    Additionally, I'm adding this article to learn how to run, print, and customize payroll reports: Run payroll reports.

     

    I'd appreciate any additional information you can provide regarding the certified payroll report issue. Please feel free to share it below, and we'll respond promptly. Have a nice day.

    K
    Kindra12
    April 5, 2024

    "More Reports" option is now gone from the Employees & Payroll Reports dropdown list. This is the result of recent Updates. It appears Intuit is shutting down 2021 Desktop BEFORE the supposed 05/31 deadline to upgrade. This has noting to do with logging in as Admin or updating. I think this is on purpose.

      M
      Mlynnpreston
      April 3, 2024

      Yes,  same for us.   We sent 3 hours on the phone yesterday with QB customer service and were given a patch for update put it didn't correct the issue. 

        J
        JamaicaAQuickBooks Team
        QuickBooks Team
        April 3, 2024

        Hi there, Mlynnpreston.

         

        I appreciate your effort to contact our experts and perform the update process. Let me provide the steps to verify what's causing an odd behavior when updating QuickBooks.

         

        Please make sure to follow the other suggestions above after the update you've made. It will help us identify what's causing the issue so we can provide an accurate resolution for you.

         

        If it's still the same after troubleshooting, I recommend contacting our Support Team. They can pull up your account securely and investigate further. I'll show you how:

         

        1. Go to the Help icon, then select QuickBooks Desktop Help.
        2. Press Contact Us.
        3. Enter a description of your subscription concern, then click Continue.

         

        Here's an article for our operating hours to ensure a prompt response: Contact QuickBooks Desktop support.

         

        I'm including this guide for more details: Certified Payroll Overview.

         

        I've got you covered if you have other concerns with payroll. Use the Reply option below so that I can get back here and assist you more. Take care always!

        M
        Mindy89
        April 3, 2024

        The >more reports in excel tab< is what's missing after the update.

          K
          Kindra12
          April 5, 2024

          Yes. same here.

          It was there 2 weeks ago under "Reports:Employees & Payroll: More Reports: Certified Payroll report."

          Now - "More Reports" is gone from the drop down list.

          QB has been doing a lot of updates that seem mostly to put up warnings of May sunset of 2021. I have been having problems with my QB Premier 2021 right at the same time Intuit began readying us for the discontinuation. BUT, the program should function without any services discontinued until MAY 31st!!!

          I WONDER IF THEY DID THIS ON PURPOSE!

            D
            DVLLC
            April 5, 2024

            Create a temp folder on your C:Drive (see below) 

            Also make sure everything was closed out that has to do with QBD that may be running in the background. Open the windows task manager and end all your QBD tasks. Then make the file folder  then relaunch. 

            Reports>Employee>more reports option is there. 

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