direct deposit

Since the direct deposit option is not visible on your end, jantco. Let us begin by confirming whether you have activated the payroll service in your upgraded company file. Let's work together to ensure you can get your payroll working again. 

To fix this, you can follow the outlined procedures. First, check your payroll service subscription. Let me show you how: 

1. Close all your company files and restart your computer.
2. Open QuickBooks, go to Employees, select My Payroll Service, then choose Manage Service Key.
3. Your Service Name and Status should be correct and will show as Active.
4. Click Edit and verify the service key number. If incorrect, enter the correct service key.
5. Select Next, uncheck the Open Payroll Setup box, then hit Finish.
6. This will download the entire payroll update.

If the same error occurs, register and update your account to receive the latest software improvements. Refer to the steps below: 

1. Press F2 on your keyboard to open Product Information.
2. Besides the license number, check if it says Activated. If it doesn’t say Activated, register your QuickBooks Desktop.
3. After you register QuickBooks Desktop, update it to the latest release.
4. Download the latest payroll tax table update. 

If none of these options work, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and conduct further research with you. They can be reached while you're signed in.

Here's how:

1. Open QuickBooks.
2. Go to Help, then QuickBooks Desktop Help/Contact Us.
3. Enter a question, keyword, or topic you need help with.
4. If you can't find answers to your questions, select Contact Us to be connected to an expert for help. You'll need to search for an article before the Contact Us option will display.

Be sure to review their support hours so you'll know when agents are available.

We can review these articles for comprehensive guidance on this topic.

• Enter or Edit Your Payroll Service Key QuickBooks.
• Get help with QuickBooks products and services.

For future reference about your state's requirements for filing 1099s in QuickBooks Online or QuickBooks Contractor Payments, check out this article: File your state 1099 forms.

Drop by again if you have more questions about managing your payroll subscription. Please let me know if you have encountered difficulties accessing your existing payroll to your new upgrade company and we'll be here to offer prompt assistance. Keep safe!