This is the experience that I won't want you to have, tromanwinsterbak.
I can help you cancel your QuickBooks Self-Employed. Before we proceed, may I know the specific error you've got when you're trying to unsubscribe? This way, I can share with you the resolution that we need to get you back into the business.
Since we haven't had any reports of similar issues, but rest assured I'm going to help you sort this out. This can be caused by a cache-related issue. When the cache gets full of stored data, it can lead to unusual behaviors in QuickBooks Self Employed. To clear this out, let's do a few troubleshooting steps.
To start with, let's access QuickBooks Self Employed through a private browser. This is the best place to identify web issues. Here are the shortcut keys:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift +N
If you're getting the same issue. I'd suggest contacting our Customer Support. They have advance tools to look into your account to have this thoroughly canceled.
Click Assistance at the top-right corner.
In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.