Question

Employee can no longer update weekly timesheet

Forum|Forum|1 year ago
June 28, 2025
3 replies
19 views

I've got an employee who suddenly can't enter his weekly timesheet anymore. The Name field is grayed out and he can't save any of his hours. He showed me this on his phone and a computer using multiple browsers. I'm able to update his timesheet from my administrator account. The employee has an active "Time track only" user role, and this had been working for years until two days ago.

Looking at the activity logs, he had been able to enter his timesheet daily until June 26, then after that it just shows him being able to sign in.

Any suggestions?

QuickBooks Online

EduardA

QuickBooks Team

Consider deleting the employee for the 'Time track only' user role, and then re-add him to refresh his access and permissions, @kbmyers.

Here's how to remove the employee for the 'Time track only' role:

Go to the Gear icon, then select Manage users.
Find the employee for the 'Time track only' role.
Under the Action column, click the dropdown and hit Delete.

Once done, re-add the employee to the same role using the Add user option. Make sure to use the employee's active email to send the invite.

If the employee is still unable to update his timesheet after accepting the invite, please contact our Live Support team to have this issue investigated.

To reach our support team, follow these steps:

Go to the Help icon, then select the Search tab.
Enter 'Support' in the search box.
Click Contact Us.
Choose either Chat or Callback options. Optionally, you can schedule an appointment.

Remember to check the availability hours of our support team to ensure a successful connection.

To generate a payroll summary by employee report, you might want to check out the Create a payroll summary report by employee section in this article: Create a payroll summary report.

Please feel free to reach out if you need further assistance with timesheets in QuickBooks. The Community is available to assist you 24/7.

M

M295183

I have also had the same problem. Out of 32 workers I know of at least 12 who reported issues. They were able to log in but their name was greyed out and the error message was worker has been deleted. The other issue was they were able to enter their time even though their name was greyed out, but when selected save they get same error message, worker has been deleted. Today as admin I went into a worker's account entered time and saved successfully. I went back into the same account and got error message worker has been deleted. Help!

L

lin_jcaj

Level 9

I can see you're encountering issues with the time-tracking application, M295183. To gather more information and identify the cause of the error, I recommend contacting our Live Support team.

Our chat and phone support teams have specialized tools and can provide personalized assistance to help resolve the issue effectively.

To connect with them, please follow these steps:

Click on the Help option located in the upper-right corner of your screen.
Navigate to the Search tab and type in the topic you need help with.
Click on Contact Us to proceed.
Enter the details of your concern and then select Continue.
Finally, choose your preferred method of communication, either Chat or Callback.

Be sure to check their support hours to ensure that you receive timely assistance.

Once everything is good, you can generate payroll reports to keep a clear record of employee wages, taxes, benefits, and other details.

Let me know if you need further help with employees or any other issues. We're here to assist.

M

mk24

Having the same issue here starting the same day. All of my employees now getting the following error:

The worker you selected has been deleted. Please select a different worker.

Hopefully this can get resolved quickly. Last day of the month is tomorrow.

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