How do I change the email recipients for the Payroll tax withdrawal receipt

You’ll need to update the Primary Admin’s email on your QuickBooks Online Payroll (QBOP) account, Irene.

In QBOP, notifications like the Payroll Tax Withdrawal Receipt are automatically sent to the Primary Admin’s email address. To change the recipient, follow these steps:

1. Sign in to QBOP using the Primary Admin credentials.
2. Click the Gear icon in the upper-right corner and select Manage Users.
3. Navigate to the Users tab and locate the Primary Admin role.
4. Click Edit under the Action column.
5. In the Edit User window, enter the new email address.
6. When finished, click Done.

To confirm the email address has been updated, follow these steps:

1. Click the Gear icon in the upper-right corner and select Payroll settings.
2. In the left menu, find Email Notifications.
3. Check the Send to section, where the updated email address will be displayed.

If you have additional questions, feel free to reply. 

Hi Irene,

I just wanted to follow up to check if the resolution I provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.