Solved

How do I stop QuickBooks Online in-app ads and pop-up messages from interrupting my work?

Forum|Forum|2 years ago
December 30, 2023
16 replies
50 views

Just why? I pay a lot to use this so shouldn't that be enough? It has gotten to the point of me going back to physical books if it can't be turned off.

QuickBooks Online

Best answer by katelynner

QuickBooks Online doesn't have a single setting that turns off every in-product ad and promotional message, but you how you handle the pop ups can help minimize how often you see repeated messages.

Step 1: Close each message as it appears

When a promotional message pops up, select the X or No, thanks option on it. This dismisses that specific message so it shouldn’t show again during this session.

Step 2: Tell the product team directly

The most effective way to ensure that your request for an off-switch is heard is to send feedback straight to the team that builds QuickBooks Online. It goes directly to product development for consideration in future updates.

Go to Settings (the gear icon).
Select Feedback.
Enter your comments, describing the interruptions and what you'd like to see instead (for example, a setting to turn off promotional pop-ups).
Select Next to submit.

Feedback submitted this way is what actually reaches the people who decide what gets built next, so it's worth the minute it takes.

J

Jelayca V

QuickBooks Team

I am here to provide you with information about the ads that you may see in QuickBooks Online (QBO), @TS1956.

These ads aim to guide and suggest ways to optimize your QBO experience. Currently, there is no way to completely disable the ads from appearing, but you can click the X or No, thanks to buttons to dismiss them.

This will prevent them from showing up again.If you're using Google Chrome, you can follow this article to guide you on how to block the ads: Block certain ads.

You can also enable the pop-up blocker in your browser. Here's how:

Select the lock icon to the left of the address bar.
Click Site settings (Google Chrome) or Permission for this site (Mozilla browser).
Hover to the Pop-ups and redirects section, and hit Block from the drop-down menu.

For Safari:

Open your Safari browser.
Select Safari, then click Preferences.
Select Websites at the top
Click Pop-up Windows on the left sidebar
Then hit Block in the pop-up menu for the website.

You can also check out this article, which contains step-by-step videos to help you learn more about using QuickBooks Online: Learn about QuickBooks Online with how-to videos. This resource also provides steps on managing your company's finances.

If you have any further questions about turning off ads or anything else related to QuickBooks, please don't hesitate to reach out. I'm always here to help.

T

TS1956Author

The Xing it ad out if exactly the distraction I refer to. Why? To help my experience you say. Well, it doesn't help, it hinders... Many online pages and such show ads but when a viewer donates or pays for the service, the ads go away. I imagine I am like others who ask when they need help or suggestions. The whole advertising the way it's done is intrusive and actually damages the experience paying hundreds of dollars. I am looking for a different way to keep my books, period.

L

LollyNino_C

QuickBooks Team

Hello, @TS1956! We appreciate that you have responded to us on this thread. We understand it wasn't ideal for you, and the pop-up ads may interfere with your work. Let me share some information about this behavior.

We always value the views and opinions of our users, as this can help us develop a product that suits their business needs.

While completely disabling them is unavailable, you may submit a feature request directly to our product developers. This way, they can evaluate the possibility of removing the ads entirely. Here's how to send feedback:

Click the Gear icon in the upper-right corner.
Select Feedback under Profile.
Enter your comments or product suggestions.
Tap Next to submit.

Our product engineers will consider your suggestions, and you can always check the status of your request through this link: QuickBooks Online Customer Feedback.

Please extend your patience about this matter. If you have any other QuickBooks queries, please leave them in the comments section below. I'm only a few clicks away from assisting you once more. Have a wonderful day!

C

Cyler 15

I agree. This is becoming disruptive to the user experience. Quickbooks should put new features and functions in a menu on the left and allow me to hit that choice when and if I am interested in new features and functions. I do not want to be sold when I am already paying a high subscription fee.

K

Kurt_M

QuickBooks Team

Hello there, @Cyler.

It looks like you've already posted this here in the Community space, and one of our colleagues was able to provide a recommendation to help you with your query. You can check this link to see her response:

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-the-ads-in-[…]becoming-annoying-if-you-want-to/01/1374686/highlight/true

You can visit us anytime if you have additional questions or need assistance managing your QuickBooks subscription. We'll be around to help you out. Keep safe.

C

CodyW1

Hi Kurt, please don't frame this as a question has been answered elsewhere. The linked recommendation is to send a suggestion to the development team, and I'm sure they've received several.

But until they, or some other sub-department, actually takes steps to resolve this issue, its important to spread awareness of customer discontent.

If anything, your response conveys the notion that Intuit knows the consumer doesn't like this, and doesn't care because they think ignoring the complaints will ultimately be more profitable.

F

Frenchy4

I have to agree with the posters here. It is not an engineering/software/feature decision, it is a marketing and policy decision that is highly disruptive to work. Is there someone relatively high enough to make policy and Marketing decisions?

H

hk243

I fully agree with the other users here, again I'm receiving ads for Quickbooks itself and they keep coming back for all my subscriptions.

They can not be blocked by blocking popups at it's an internal box appearing on the Quickbooks screen.

Very annoying and it does not help me at all showing Quickbooks.

katelynner

Answer

Community Manager

QuickBooks Online doesn't have a single setting that turns off every in-product ad and promotional message, but you how you handle the pop ups can help minimize how often you see repeated messages.

Step 1: Close each message as it appears

When a promotional message pops up, select the X or No, thanks option on it. This dismisses that specific message so it shouldn’t show again during this session.

Step 2: Tell the product team directly

The most effective way to ensure that your request for an off-switch is heard is to send feedback straight to the team that builds QuickBooks Online. It goes directly to product development for consideration in future updates.

Go to Settings (the gear icon).
Select Feedback.
Enter your comments, describing the interruptions and what you'd like to see instead (for example, a setting to turn off promotional pop-ups).
Select Next to submit.

Feedback submitted this way is what actually reaches the people who decide what gets built next, so it's worth the minute it takes.

Step 1: Close each message as it appears

Step 2: Tell the product team directly

Step 1: Close each message as it appears

Step 2: Tell the product team directly

Sign up

Login with SSO

Let's get you signed in

Login with SSO