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F
freese
September 1, 2025
Question

How to get access to change the unemployment Insurance sections of the state payroll taxes

  • September 1, 2025
  • 2 replies
  • 23 views

I need to change the Unemployment Insurance Account number and I cannot access it. It keeps sending me to the employees and I do see a way to change it on the employee side. I have played with unemployment classes and it has not changed my access to that portion of the idaho tax info page.

2 replies

T
TimotiSbr
September 1, 2025

I’ve run into that before in QBO Payroll, the state UI account fields are locked down in most cases. They’re not tied to the employee record, so adjusting classes or employee settings won’t help. Usually, you have to go through the Payroll Tax Settings page (Taxes - Payroll Tax - State Taxes - Idaho). If it’s still grayed out there, that means it’s restricted, and only Intuit support can update it on the backend. Annoying, but the quickest path is to call/chat support and ask them to unlock or replace the account number for you. I’ve had them fix it in a few minutes once I provided the state ID letter.

EduardA
EduardAQuickBooks Team
QuickBooks Team
September 1, 2025
Hi @freese,

Whenever your State Unemployment Insurance (SUI) account number changes, be sure to update it in your Payroll settings to keep your SUI tax liability accurate.

If you find the field is restricted and cannot be edited directly, as pointed out by TimotiSbr, please contact Payroll support to have it updated.

To reach Payroll support:

  1. Click the (?) Help icon.
  2. Go to the Search tab, then enter “Payroll support” in the search bar.
  3. Select Contact Us, then choose either the Chat or Callback option.

Before contacting them, we recommend checking their support hours to ensure timely assistance.

If you have any other questions or need further clarification, please feel free to ask here.
M
MobsterPeaEye
December 3, 2025

If the QBO  subscription has been inactive since 2018 and we are now re-subscribiung to start owner payroll with a new UI account, the UI is editable, can we proceed with new account number? Or do I need to contact support? I'm guessing it's able to be edited and will update because the account was made inactive many years ago? Thoughts? 

C
continea
Level 5
December 3, 2025

Hello MobsterPeaEye!

 

Welcome to the QuickBooks Community! We appreciate your business. I highly encourage you to contact us so we can assist you during this process, especially to avoid issues with your past subscription and to ensure the new account number is correctly associated with the current subscription. Here's how to connect with us:

 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help icon.
  3. Click the Search tab and select Contact Us.
  4. Provide a summary of your concern and click Continue.
  5. You can choose either to chat with us or to have us call you.

 

Keep me updated once you're able to connect with us! And let me know if you have questions about updating your account. I'm always here to help. Have a great day.


 

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