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July 20, 2025
Question

How to invoice an inactive employee

  • July 20, 2025
  • 1 reply
  • 2 views

I need to invoice a previous employee for equipment that was not returned. I am not able to set them up as customer. How is this done?

1 reply

MsNorthPND1881
QuickBooks Team
July 20, 2025

You can add a modifier so you can set them up as a customer, Estateimaging.

 

Since identical names are not allowed, a good workaround is adding a middle name, middle initial, suffix, or other modifier to slightly distinguish similar names.

 

To invoice an inactive employee in QBO, assign them a unique name, temporarily reactivate them as a customer, and then create and send the invoice. Here's how:

 

  1. Select + New, then Invoice.
  2. Choose a customer from the Add customer dropdown.
  3. Ensure all their information is correct, especially their email address.
  4. Review the Invoice dateDue date, and Terms. Update the dates or terms if necessary.
  5. For each line item on the invoice, select a product or service from the dropdown. To add more line items, click Add product or service.

 

 

For more details on how to send invoices, check the provided link.

 

Also, here are a couple of helpful support articles related to managing customers in QuickBooks Online that you may want to bookmark:

 

 

Don't hesitate to drop a comment below if you have other questions regarding the invoice.