How to Void & Re-issue a returned direct deposit payroll check?

Hey there, @grisel17m.

Thanks for reaching out to the Community. 

I'll be happy to walk you through voiding and re-issue a direct deposit paycheck. Let's get started. 

(QuickBooks Online Payroll Enhanced):

1. Open the Payroll menu, then choose Employees. 
2. Click Paycheck list. 
3. Check the checkbox next to the employee's paycheck you wish to Void and click Void. 
4. Select the I understand that this action cannot be undone checkbox. Then choose Void Paycheck to confirm the action. 

If you have a different payroll subscription, check out: Void a paycheck for more details.  You can also check out Reverse a direct deposit if you wish to record this another way. 

Once the check has been voided, then you can create a new check to send out to a direct deposit. 

Please let me know if there's anything else I can assist you with or if you find you have further questions; I'll be around to help you out. Take care! 

We are a new QB Payroll user, we formerly used ADP. Today, I received an email that one of our employees' direct deposits were unsuccessful because the account is unknown. With the QBO Advanced platform we're only able to view the last four of the bank account and that information is correct. I reentered the account information according to our files and after double checking with the employee that the account number was accurate. This employee has his funds split into 2 accounts, with the larger deposit being accepted and the smaller direct deposit returned. I can't void the check because it contains 2 direct deposits. What is the solution to this issue?