I can't enter the hours worked on some of my employees

Hi there, Kackiann. Let’s work together to ensure you can enter the hours worked for your new employees.

Start by making sure all required details for the new employees are fully set up in the system, as incomplete employee profiles cause the hours section to appear blank. If the profiles are confirm completed but you still can't enter the hours, the issue may be browser-related. I suggest troubleshooting your browser to resolve any anomalies, such as missing user interfaces.

If the issue persist, I recommend you to contact our Live Support team. They have the necessary tools to access your account and provide further assistance in identifying the underlying cause of this matter.

Here's how:

1. Click Help or ? icon in the upper-right corner of your QuickBooks dashboard.
2. Go to the Search tab.
3. Type in your Payroll concern, then press Enter.
4. Click Contact Us.
5. Choose between Chat with us or Have us call you.

Check out this article to view our support hours and choose a convenient time to connect: Get help with QuickBooks products and services

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