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C
ciseroenter
July 8, 2022
Question

I can't seem to connect to my Lowe's 4 pros credit card?

  • July 8, 2022
  • 4 replies
  • 26 views
it says that it can't contact the bank, try again in a few hours, but i've tried on serveral different days

4 replies

D
DebSheenD
Level 5
July 8, 2022

Hi there, ciseroenter.

 

I'm here to help you connect your bank account in QuickBooks Online (QBO)

 

There are certain bank errors that block QuickBooks from connecting accounts. If you happen to encounter one, follow the links listed in the Step 4 section of this article to be guided in fixing it: What to do if you get a bank error or can't download transactions.

 

I would also appreciate it if you can tell me the name of your bank. This way, I'll be able to check our records here if there are any reported cases.

 

If you didn't receive any error messages, you can try signing in to your bank’s website to check if everything is working on their end. Then, manually update your bank connection to get the latest available transactions. Here's how:
 

  1. Select Banking or Transactions from the sidebar menu.
  2. Go to the Banking tab.
  3. Choose the appropriate bank account.
  4. Click Update.
     

You may also perform some basic troubleshooting steps to isolate the issue. At times, the accumulated cache in your browser causes sync and connection issues between your bank's website and QuickBooks. Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below:
 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox & Microsoft Edge
  • Command + Shift + N for Safari

Once you're in, head to the Banking or Transactions menu again. If you're able to connect without any issues, go back to your regular browser and then clear its cache and cookies to start over fresh. Alternatively, you can switch to other supported browsers.

 

With regard to duplicate transactions, you can exclude them from the Banking page to get rid of them. Lastly, here are some articles that you can read to help speed up the reviewing process of your online bank transactions:
 

I'll be right here to continue assisting if you have any other concerns or additional queries. Just leave the details below and I'll get back to you.

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
July 8, 2022

@ciseroenter 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

M
MarkCPO
July 13, 2022

Just so you know, it's not just you.  I already have my Lowe's commercial card defined and it was working fine (if you can call it that -- it often fails to sync for some days, then comes back), but as of about 1 month ago, it has stopped syncing entirely.

 

I went through a similar experience about 3 months ago where it stopped working for about two weeks and I called both Lowe's/Synchrony Bank and also Intuit.  I primarily got the run-around with both parties pretty much blaming the other.  I didn't bother with that nonsense this time.  I'm just going to wait and see if it ever gets fixed -- if not, I'll just move on.

    V
    VisionR
    July 15, 2022

    I have also been having the same problem.  I just tried to sync again and the error message says that Lowe's is blocking the sync.  I will be very unhappy if I have to manually enter all of my Lowe's transactions. 

     

    S
    SarahannC
    Level 9
    July 15, 2022

    Hello there, @VisionR.

     

    I totally agree with you. We always want and prefer to bring bank or credit card transactions automatically in QuickBooks. 

     

    We can check your bank's website to ensure everything is working on their end. Here's how:

     

    1. Log in to your bank's website.
    2. Once done, look for any messages, notifications, or alerts. This should tell you if something isn't working.
    3. Then, review your account pages, account history, and transactions. If you can't find these, there may be connection issues.

     

    Once done, we can use the bank's URL when connecting your account to the program to prevent unexpected errors. 

     

    1. Go to your bank's website, then log in.
    2. Make sure you can view your account summary, account history, and account details without any errors.
    3. Copy the URL link.
    4. Log out from your bank's website and continue to add the account in QuickBooks Online. You can refer to this link as your guide and reference: Connect bank and credit card accounts to QuickBooks Online.

     

    From time to time, you can check these articles to learn on how you can speed up the review process of your online bank transactions:

     

     

    Let me know if you need assistance linking your accounts in QuickBooks. If you have any other QuickBooks concerns, please don't hesitate to add another post. I'll help you anytime. Stay safe, VisionR.

    S
    sumdwal
    July 14, 2023

    Same here!  This is still an issue in 2023!

    Today's QuickBooks message when I try to reconnect.

    Something unexpected happened and we couldn't connect to your bank.

    Try again in a few hours.

    C
    ChristineJoieRQuickBooks Team
    QuickBooks Team
    July 14, 2023

    Thanks for sharing the specific error you encountered, @sumdwal. Let's get this resolved so you'll be able to connect your bank in QuickBooks Online.

     

    Before anything else, have you tried to contact your financial institution if they have ongoing maintenance? This way, we can identify the error that keeps you from connecting your bank in QuickBooks Online.

     

    Moreover, we recommend contacting our QuickBooks Online support team to report this to our banking engineers to understand why this unexpected behavior is happening, and they can roll out potential remedies for this error.

     

    Please see the steps below:

     

    1. Log in to your account.
    2. Click the Help button at the top right corner.
    3. Go to the Search tab, then select Contact Us.
    4. Enter a brief discussion with your concern, then click Continue.
    5. Choose to Have us call you to connect with us.

     

    In the meantime, we can download banking transactions in a manual process. See this page for the detailed instruction: Manually upload transactions into QuickBooks Online.

     

    The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

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