I cannot enter banking info after I select direct deposit and one account?

Hello there, @laurie6431.

 I'll ensure you can successfully set up direct deposit to one account to QuickBooks Online (QBO) Payroll.

In this case, you'll need to ensure you log in as an admin while setting up direct deposit for your employee.

If you logged in as an admin and still get the same concern, I'd like to know if you encounter any specific error message. I need to know this to check if there's any reported issue about entering an employee's banking info when you set up direct deposit into one account. Also, I can provide accurate information and resolution to your concern.

In the meantime, you can perform the basic troubleshooting steps to rectify the issue.

First, you'll want to restart your browser. Then, try opening your account in a private browser. You can use these keyboard shortcuts to launch a new private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it fixes the issues, go back to the regular browser and clear the cache of your regular browser. Doing this will eliminate outdated files or data that prevent you from entering the employee's banking information. Otherwise, you can use another supported browser. It might be that your current browser has temporary issues while accessing QuickBooks sites.

To learn more about setting up direct deposit in QuickBooks, check out this article: Set up direct deposit for employees.

Once everything is good and you're ready to run payroll and pull up payroll reports in QuickBooks, you can visit these links for future reference:

• Create and run your payroll
• Run payroll reports

Keep me updated if you have follow-up questions, especially with managing payroll in QuickBooks. I'm always here to help you.