I have an employee that got a new phone number. I changed it in his employee settings. When he tries to log in to Workforce, it still sends the text verification to old

Our expert will need to review your account setup to identify the source of the problem and I recognize your challenges while logging into QuickBooks Workforce, @jason205. Let me connect you to the appropriate channel that can promptly assist you in resolving your concern.

Since we prioritize the security of your information, I recommend contacting our Payroll Live Support Team and investigating this matter further. They have all the necessary tools to pull up your account in a secure environment. They can perform a screen-sharing session to investigate this behavior further.

To reach them, follow the steps below:

1. In your company, click the Help icon in the upper right to display the support window.
2. You can utilize the QB Assistant by typing in your question or topic, which will provide options to help you obtain answers. Alternatively, use the Search tab to enter a keyword or topic of interest.
3. If you can’t find the answers to your questions, click on Contact Us to connect with an expert who can assist you further.
4. On the "How would you like to connect with us?" page, choose either Have us call you or Chat with us.

For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.

Reaching out to our live support team can help you with the setup of your phone number for authentication. We're dedicated to assisting you in achieving success.