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November 16, 2022
Question

I have tried to enter employees but the email address field won't accept email address for any of my employees?

  • November 16, 2022
  • 1 reply
  • 6 views
No text available

1 reply

QuickBooks Team
November 16, 2022

You may be experiencing some browser hiccups, @Jessica11_2.

 

We'll perform some basic troubleshooting to fix it. Let's start with logging into your account through a private browser. It's the best spot to isolate web issues.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If you can enter the employee's email address, return to your default browser and clear its cache. It will remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.

 

Additionally, may I know the error message that you've received? It can help us determine the cause of the problem and resolve it.

 

You can have this guide about the process of setting up an employee in QuickBooks: Set up employee.

 

Also, you might want to check out these articles to learn how to manage your employees: 

 

 

Keep in touch if you need further assistance about entering employees in QuickBooks. I've got your back. Have a good day.