If entering mileage it will not respond correctly or not at all

I appreciate you for posting to the Community about entering mileage in QuickBooks Online (QBO), acdroes.

When saying un-responding correctly, are you referring to the application entering the wrong information? Or, have you encountered any specific error code or message?

Moreover, I have available fixes that we can perform to address unusual behavior in QBO. There are times when some functions don’t work according to their task, this includes other options, buttons, or incorrect display of the data. Thus, I suggest performing browser troubleshooting to rectify this matter.

To start, we can access your company file using a private window. A private window is a helpful tool for troubleshooting browser-related difficulties as it won't preserve any history. The following are the keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

After that, log back into your company and enter your mileage. Once done, let’s give your browser a fresh start by clearing the cache or cookies to prevent this from happening again. If not, using one of the supported browsers can also be a smart choice.

To conclude, you have the option to use these articles for further insight regarding the recently introduced mileage feature.

• Automatically track mileage in QuickBooks Online
• QuickBooks can do WHAT? Tracking your mileage

If you have any queries about using QuickBooks, please feel free to drop your comments below. I am always here to assist you with just a few clicks away.