If I try to start payroll the screen says something went wrong give them a few minutes but it is still not working ?

Welcome to the Community, Samspots. Let me help you with your payroll screen concern in QuickBooks Online (QBO).

In accessing and processing your payroll checks in QBO, ensure that you're the primary admin of the account to be able to run through the procedure.

Furthermore, if you're accessing the QBO account as an admin, let's perform a series of troubleshooting steps to resolve this issue. Start by logging out of your QBO account from the browser you're currently using, then sign in using a private or incognito browser.

You can use these keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N

From there, check if you can start processing your payroll paychecks without receiving any error. If it did, return to your regular browser and clear its cache. Clearing the cache in your web browser facilitates the removal of stored cookies, thereby eliminating impediments that hinder the loading of web pages.

Additionally, visit this article if you plan on modifying the primary admin of your QBO account: Change the primary admin user in QuickBooks Online.

Feel free to leave a comment if you have any additional inquiries with processing your payroll paychecks or any QBO-related questions, Samspots. The Community is available to assist you.

I was facing the same issues, If your QuickBooks isn't starting the paycheck process, try these following steps:

1. First of all, you must ensure about your QuickBooks and payroll subscription are up to date.
2. Secondaly, check internet connectivity.
3. Clear the cache and restart QuickBooks.
4. Verify that the payroll service key is correctly entered.
5. Make sure the employee setup is complete with all necessary information.
6. Run the payroll setup interview again.

In case you need help, contact Intuit