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Is there a way to permanently turn off promotional pop-ups and recommendations in QuickBooks Online?

Forum|Forum|5 years ago
October 18, 2020
20 replies
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QuickBooks Online

Best answer by sofiamdc-2341

There's currently no setting in QuickBooks Online to permanently turn off promotional pop-ups and product recommendations, so dismissing them each time with X or "No, thanks" is the only in-product option for now. I understand how that can be frustrating for something that shows up every day, so here's what you can and can't control today, plus how to send feedback so the product team hears the demand.

What you can't control: promotional pop-ups

The product recommendation banners and pop-ups (like "check out payroll" or "try this new feature") don't have a permanent off switch in QuickBooks Online. Dismissing them with X or "No, thanks" is the current option.

QuickBooks Desktop has a preference for this (Edit → Preferences → General → My Preferences → Turn off pop-up messages for products and services), but that toggle doesn't exist in the online version.

What you can adjust: transactional notification settings

The settings for things like invoice reminders and email notifications are spread across Account and settings rather than in one place:

To manage invoice payment reminders: Settings → Account and settings → Sales → Reminders
To update the email address where notifications are sent: Settings → Account and settings → Company → Contact info
To manage Intuit marketing emails and calls (separate from in-product banners): Settings → Account and settings → Company → Contact info → Intuit marketing preferences

How to request a permanent setting

Go to Settings (the gear icon), then Feedback.
Describe what you want: a way to permanently dismiss or opt out of promotional pop-ups in QuickBooks Online.
Select Next to submit. This goes to the product team and is the real lever for getting this added.

Angelyn_T

Moderator

Hello, @Jarm.

I can share with you some information about the notifications/recommendations in QuickBooks.

The pop-ups are designed to guide and suggest you on how to improve your QuickBooks Online (QBO) experience. The only way to stop these notifications is to manually close it by clicking the X or No, thanks button.

I understand how seamless it would be to turn off these recommendations from your account. Rest assured our engineers never stop to enhance QuickBooks and deliver the best experiences for all QuickBooks users. To stay current with the latest QuickBooks news and updates, feel free to check out our blog. Here's the link: The QuickBooks Blog.

Once done, you can as well read the topics from our help articles as your references in the future.

I want you to know that I'm always here to help if you have any other QuickBooks concerns. Just add a comment below. Have a good day!

J

JarmAuthor

I understand “why” QBO puts these notifications and recommendations on my screen. However, I shouldn’t have to hit the “x” to close them out EVERYDAY. Please accept my decision the first time, that I am not interested in it. It’s almost like QBO hopes I will change my mind after the 98th time closing the same box and reading the SAME notifications.

K

kellyobrien968

I AGREE!! I get a pop up EVERY TIME I LOG IN ... a payroll "recommended for you". I don't need payroll services. I have said NO THANKS every day for weeks. ANNOYING!

R

rxcunningham

I think that I may have a solution!!!!

Go to the Edit menu and choose Preferences.
Select the General menu.
Choose the My Preferences tab.
Check the Turn off pop-up messages for products and services box.
Click OK.

I just googled it! QuickBooks Support had the answer all along. They are just paid to promote, so why would they explicitly tell you how to shut them out?

M

Mike M11

Nope, all pop ups and all reminders are checked in the OFF positions and I still get the pop up reminders. They only started about a month ago.

M

Mint app sux

I have about had it with Mint. I tried, really tried to make due with this sub-standard, poorly designed,waste of time.

This hodge-podge, semi-functional, counter-intuitive hunk of junk has become beyond annoying.

The endless daily notifications are annoying and nearly impossible to squelch. Just trying clearing those crappy flags - you’ll eventually give up.

I am left with no alternative but to delete this sub-par, non-UI claptrap.

This could have (and should have) been useful. But ohhhh no / some idiot designed ridiculous notifications and marketing BS so tightly into the app that it cannot be bypassed.

Your UI/UX sucks. You should be ashamed. Hire some decent designers or buy your app from some other developer. Save your duct tape for other DIY projects.

K

Kelly_Ann

RE: QBO

I am so sick of having to "X" out of each notification on my screen in order to have full use of my screen area. PLEASE PLEASE PLEASE stop showing the same notification if I have already repeatedly "X-ed" out of it.

Also the items that show up under the actual Notifications bell should only appear ONCE. I no longer look to see if there is anything new when the bell get s a red dot because there is so much garbage that keeps reappearing. It defeats the entire purpose of the red alert dot.

There should at least be an option to opt out of these "notifications" (really more like ads for stuff I don't want/need). There seems to be an option for Desktop version, why not QBO also?

Z

ZackE_

Moderator

Thanks for joining this thread, Kelly_Ann.

I can certainly understand how an ability to turn off notifications could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

Use the Gear (⚙️) icon, then go to Feedback.
Enter your suggestion(s) in the Have feedback? window.
If necessary, attach a file with your Camera (📸) icon.
Select Next.

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful day!

R

Rewjrii

The latest versions of Microsoft Edge, which I normally would not use), running on Windows 11, and now use ONLY for QBO, seems to be able to block the pop up’s, almost completely . I have experienced 100% less frustration with this program since using Edge. I discovered this purely by accident one day, when I was forced to use my wife’s computer, which had Edge as the only browser.

sofiamdc-2341

Answer

Community Manager