Question

Make sure all your pay types have unique names

Forum|Forum|2 years ago
December 20, 2023
4 replies
12 views

I keep getting this message ? When trying to add a bonus to an employee.

QuickBooks Online

M

Maybelle_S

QuickBooks Team

I can see the importance of adding a bonus to your employee, jktoolsinc.

Currently, we're investigating the error message you've received. Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. To expedite the transaction, provide this investigation number INV-96721.

Here's how.

Go to the (?) Help icon.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click on I still need a human.
Tap Contact Us to connect with our live support.
Choose to Get a callback.

Additionally, I've added an article with a list of payroll reports for viewing business and employee information: Run payroll reports.

Let me know if you have other questions about adding a bonus to an employee. I'm always here to help. Take care.

C

Cam12

I'm getting the same error message too. I can't save or make changes to pay types.

R

RCV

QuickBooks Team

I'm here to direct you to the appropriate support who can provide you with further information and add you to the list of impacted users, Cam12.

I've checked here on my end and found out that there's an ongoing investigation on QuickBooks Online (QBO) where customers encounter an error message "Error "Make sure all your pay types have unique names". Our engineers are aware of the issue and are in the process of being prioritized/investigated.

In this case, I recommend reaching out to our Payroll Support Team. They'll add you to the list of affected users then you'll receive an email notification once we resolve this. You can also provide this investigation number (INV-96721). Here's how to reach them:

Sign in to your QuickBooks Online company.
Click Help (?).
Select either tab to get started:

Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

For more details and support hours, open this article: QuickBooks Online Support. I'm also adding this article about changing employee-paid deductions to guide you if you need to modify employee deductions: Set up, change, or delete employee-paid payroll deductions.

We appreciate your patience as we work on resolving this issue. Please keep us posted if you have any concerns. We're always around anytime you need further assistance. Keep safe!

M

marc_cpa

I'm getting the same error and it is making it impossible to edit/issue a year-end paycheck. This is incredibly frustrating, a software that does not even account for things correctly as accountants. When will this be fixed?????

J

jennybaleme

Hey Marcus, yesterday I took the time to use the chat feature to help with support. There was no ETA on when the problem would/could be fixed, BUT they "added me to the list" of people to be "first in line" to be fixed, but more importantly for urgency, the person on support was ABLE to change the Employee's Salary to what I needed it to be changed to on their end so I could "move on" for now and quit "sweating." You might try that today for your urgent need. *fingers crossed that you get the same result that I did.*

J

joshporter

I was able to circumvent this error and process bonus checks for my client by choosing the "Edit payroll items" shortcut from the Payroll overview tab. Under the Pay Types drop down, choosing "Bonus" allowed me to assign it to the employees who didn't already have that pay type available.

This error still needs to be fixed, but hopefully some of you can get your year-end checks processed in time with this method.

I

ilandbookkeeper

I was getting this error. I went to Payroll, Overview, Edit Payroll Items, Pay Types, Salary, Edit on the Employee and was able to update Salary there. This client has Auto Payroll turned on, so not sure if that has something to do with it. Hope this helps others.

Sign up

Login with SSO

Let's get you signed in

Login with SSO