My Payment Account

The hold on your deposit suggests that the payment needs to be reviewed because our system has detected a significant amount, prompting a verification process for the funds in your account. We understand the importance of your time and the urgency of accessing your funds, lumisthomas1.

We recommend checking the status of your customer payments, as Intuit may place payments on hold to ensure the protection of all parties involved in the payment process. Here’s how:

1. Sign in to the Merchant Service Center.
2. Select Transactions.
3. If you see “Withheld” in the METHOD column, it means that the payment is on hold and we’re reviewing it.

Then, check your emails for any notifications that may explain why the customer payment is on hold. If you observe the status as "Withheld," please contact our Merchant Support Team. They can securely access your account and provide potential solutions to address your concerns.

To learn more about the reasons behind your funds being on hold, including the verification process and potential impacts on your account, you can check out this article: Learn about funds on hold in QuickBooks Payments.

When everything is fine, check out this article that will guide you in taking and processing online payments: Take and process payments with QuickBooks Payments.

Moreover, you can refer to this article on when QuickBooks will process and deposit your customer's payments into your account: Find out when QuickBooks Payments deposits customer payments.

The Community always has your back if you have additional questions about processing online payments or any QuickBooks-related concerns. We'll get back to this thread and help you out, lumisthomas1.