Question

My payroll data is not exporting

Forum|Forum|3 years ago
July 21, 2022
4 replies
35 views

Hi! Does anyone there having the same issue us ours? We can't export payroll data from one of our Quickbooks account. It's been going for months already.

QuickBooks Online

J

JamaicaA

QuickBooks Team

I'd feel the same way if I were in your position too, @kgrijaldohsseniorcare.

I understand how time consuming it is when something isn’t working the way you need it. Please know that encountering exporting data issue isn't the kind of service I want you to experience. With this, I'm here to route you to our Support Team for further help.

Since you’re experiencing this issue for months, I recommend reaching out to our representatives. One of our them will pull up your account in a secure manner and investigate this issue further.

Go to the Help icon.
Select the Search tab and click Contact Us.
Enter a brief description of your concern.
Select either Start a chat or Get a callback.

If you need help performing any tasks related to your account and company settings, browse all articles from this link: QBOP Related Help. This will guide you on how you can update and handle your payroll data.

Leave a comment below if you have other concerns related to exporting or managing payroll data. The Community and I will be around to help you.

K

kgrijaldohsseniorcareAuthor

Hi! I've contacted the support team and they were not able to give me solutions as of today. It's been a month already since I raised my concern, but, still the issue was not fixed.

LieraMarie_A

Level 8

Hello again, kgrijaldohsseniorcare.

Thanks for your prompt reply. We're here to help you get this sorted out.

Before we start, are you getting any sort of error message when exporting your payroll data? May I know what steps you've performed so far to resolve it? Knowing them will help me provide the right answer to get this matter resolved.

I look forward to your response. I'd appreciate any additional details you can share. Take care always!

P

Phenom

My payroll data is NO LONGER exporting either. QB automatically migrated me from Intuit Payroll to QB payroll in May of this year (2022) but did NOT join to my existing account...they created a NEW one. QB Support desk told me I must keep separated or I will lose years worth of payroll records. So I have 2 logins...my old one for Customer mgmt (Invoicing, etc.) & a new one. I log into new one to run payroll each week & then EXPORT the records into QBO. Worked fine until LAST week. (7/26/22) Still not working this week. NONE of my employee data has changed in these 2 weeks so QB has broken something! Please fix!

R

RCV

QuickBooks Team

Let me help you export the payroll data into QuickBooks Online (QBO), Phenom.

If you export payroll to more than one QuickBooks Online (QBO) company, we'll need to disconnect from one company before exporting to another. To disconnect: in QBO, just follow the steps below:

Go to My Account.
Select Connection List. For newer QuickBooks Online accounts, paste the following URL into your browser and then press Enter: https://qbo.intuit.com/app/sdkapplist
Choose Online Payroll: Intuit Online Payroll Service.
Press Delete.

In Online Payroll, to reconnect and export, follow the steps below:

On the Preferences page, select Export Preferences,
Choose QuickBooks Online from the program list.
On the page that appears for transferring, select CONNECT.
Follow the instructions on the page to connect your payroll account to the other QuickBooks Online Edition company.

Here's an article you can refer to for more details about setting up the export of IOP data to QuickBooks Online. Just in case you need assistance with these steps, I recommend reaching out to our representatives. Here's how:

Go to the Help icon.
Select the Search tab and click Contact Us.
Enter a brief description of your concern.
Select either Start a chat or Get a callback.

If you need help performing any payroll tasks related to your account and company settings, browse all articles from this link: QBOP Related Help. This guides you on how you can update and handle your payroll data.

Leave a comment below if you have other concerns related to exporting or managing payroll data. The Community and I will be around to help you. Have a great day ahead.

P

Phenom

Let me clarify....I only Export to ONE QB company. I am setup correctly because it worked from May 2022 until LAST WEEK. Last week it started giving me error message when I tried to export. Error message was: "1 transaction failed to be exported." As of today I had 3 documents to export so the error message changed to "3 transactions failed to be exported."

Not sure WHAT has changed in QB in the last 2 weeks but I have changed NO settings & it was working correctly prior to that.

S

SarahannC

Level 9

Thanks for the clarification, Phenom.

Since there are no changes made in the settings, let's verify if the browser is causing this error message. We can follow the recommendation below to resolve this unexpected behavior.

We can start refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard. Once done, log in to your account through an incognito window. It doesn't store cache that why we recommend using it.

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If it works fine, we can clear the cache of your regular browser: Clear cache and cookies to fix issues. This helps remove any browser-related issues and refresh your browser's settings.

Aside from that, we can use other compatible browsers in QuickBooks Online.

Google Chrome: version 78 or newer
Mozilla Firefox: version 76 or newer.
Microsoft Edge: version 75 or newer
Safari: version 12 or newer (Mac only)
Opera: version 68 or newer
Samsung: version 10 or newer

If you need help viewing information about your business and employees in QuickBooks, we can read this article: Run payroll reports in QuickBooks Online Payroll.

Stay in touch if you need more help exporting data and fixing unexpected errors in your account. We're all ready to help you in any way that we can.

S

SLC6

I have been having this problem for months. I have talked to several people at QB and once I was told they were working on it and other times I was told it is not their problem but a problem with something on my computer. I have talked to QB over and over with no help from them and they actually act like they know nothing about this problem which seems like it can't be true if this many people are having the same issue. It is making quarterly payroll tax reporting very difficult.

M

Mich_S

Level 5

I recognize the importance of seamless exporting in QuickBooks Online, @SLC6. Let me route you to the right support who can help you further in sorting things out.

Considering your scenario, it'd be best to get in touch with our Customer Support team. This allows them to investigate further and provide you with the best resolution. Here's how to reach support:

Log in to your QBO account.
Click on Help (?).
Choose either tab to start:

Assistant: Get fast, customized responses. Pick a recommended option or type queries or topics you need help with. If you've decided need further help, select Talk to a human.
Search: Browse the QBO knowledge base directly, or choose Contact Us and select a way to connect with us:
- Start a chat
- Get a callback

Please note the business hours to make sure they're available for assistance.

If you're good, feel free to review this helpful article about keeping track and personalizing reports in QBO: Run and customize payroll reports in QuickBooks Online Payroll.

We appreciate your continued patience on this. Don't hesitate to reach us back if you have other concerns with data management, payroll, or QuickBooks. Keep safe.

M

Milestones

Oh, and here is how their chart support handles when they are clueless. They just leave the chat. See my example .

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