Question

Online payroll won't export to online quickbooks?

Forum|Forum|2 years ago
September 20, 2023
64 replies
133 views

I am unable to get my online payroll account to export to my online quickbooks account. Intuit has been NO help. Anyone have a similar issue?

QuickBooks Online

AlcaeusF

Level 14

Hi REPTILE,

We want to help you with your question about exporting data to QuickBooks Online. However, we need more information about the issue to provide the correct resolution and sort this out promptly.

Are you getting an error or unusual result when exporting data? Are you trying to export QuickBooks Online Payroll data to QuickBooks Online? If you could provide some screenshots, it would greatly help.

In the meantime, you can check these articles for additional guidance on exporting data or using QuickBooks Online Payroll:

Please know that you're always welcome to post questions in this space. Have a great day ahead.

R

REPTILEAuthor

Good morning. I am attempting to export from online payroll to online quickbooks. We have had the same subscription for over 14 months and have just started having trouble with this the last few weeks.

If we try to export from a report or using the export shortcut, we receive this error message:

Unable to export at this time. Please try again later.

If we go into the payroll setting and turn off the export and turn it back on, we get the following message when we attempt to sync

Unable to select company at this time. Please contact support.

I have called support numerous times and have not gotten anywhere. One tech told me the "link appeared to be expired" and that IT would look into it but we never heard back. In the meantime, we have been unable to export paychecks or taxes to our QB account so our accountant can't see the amounts. VERY FRUSTRATED at this point!

Any suggestions??

Z

ZackE_

Moderator

Thanks for getting back with the Community, REPTILE.

There's a couple known reasons you could be encountering issues with exporting payroll data into QuickBooks. One possibility is that you haven't completed your payroll setup. Only accounts which have finished setting up their payroll can export payroll data.

Here's how to get started on the setup if you're using a Core or Premium subscription:

Gather the necessary information.
• Your physical address where all or most of the employees work.
• Your next paycheck date, or the date you'd prefer to start paying your team.
• The payroll contact name, email address and phone number. This is your main person responsible for paying the team.
Open QuickBooks Online.
In your left navigation bar, go to Payroll, then Overview.
Click Get started and follow the on-screen steps.

When you complete your Business info section, you can start adding the first employee. If you're not prepared to, you can close your setup and return to the tasks later by going to your Payroll screen, then selecting Overview.

Here's how to get started on the setup if you're working with an Elite subscription:

Gather your necessary information.
• The primary work location where all/most of your employees work. This should be a physical address.
• The next paycheck date, or a date you'd like to start paying your team.
• The payroll contact name, email address and phone number.
Open QuickBooks Online.
In your left navigation bar, go to Payroll, then click Overview.
Select Start onboarding if you want to do the set up yourself. If you'd rather have a payroll expert do all or most of your setup, use the Request a call option.

Next, you'll need to complete your payroll setup tasks. Once your payroll setup is complete, you'll be able to export payroll data into QuickBooks Online.

In the event you have a standalone payroll subscription and it's connected with your QuickBooks Online account, the export connection will have expired when your accounts were connected. This means you won't be able to export payroll data from the standalone payroll account into QuickBooks Online.

I've also included a detailed resource about exporting payroll data which may come in handy moving forward: Export your payroll data into QuickBooks

Please feel welcome to send a reply if there's any additional questions. Have an awesome Friday!

R

REPTILEAuthor

I have done all of you suggestions with no resolution.

AlcaeusF

Level 14

IHi REPTILE,

I know the importance of exporting payroll data into your online QuickBooks account. Allow me to chime in and share information about the migration issue.

We want to be the one helping you out here regarding the migration. However, our tools in this space are limited, and the problem requires further investigation and troubleshooting.

Since you've already performed the necessary troubleshooting and contacted support regarding the issue, it would be best to keep in touch with our QuickBooks Support Team again. They have the tools needed to help you further and make sure you get back on track as soon as possible.

Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

Click the Help tab in the upper-right corner.
Go to the Assistant tab.
Click Get help from a human.
Choose Chat with us or Have us call you.

Aside from payroll data, you can also export your QuickBooks Online reports and lists. I've attached an article you can use to easily download the data entered into your file to your local hard drive: Export reports, lists, and other data from QuickBooks Online.

Don't hesitate to reach out if you have more concerns about exporting payroll data to QuickBooks Online. We'll be more than happy to lend a hand. I wish you all the best.

S

Satellite Army Inc

Having the same problem, we had IOP for over a decade, they switched us to a standalone QB payroll core company and we export payroll data from there to our main QBO company, the export function breaks about every 3-4 months and each time it does, we have to spend hours on the phone trying what is essentially the same trouble shooting tasks over and over then they finally escalate and we wait for days to hear back. It has been doing this every few months for 2-3 years since we were forced to switch from IOP to QB standalone. Right now we can not get any data out of our QB payroll company in any format whatsoever. Screenshots below 'we hit a snag' error is all we get when trying to fix/remap our export settings to our main QBO company. We have case number now and still waiting to hear back, our books on our main company are completely inaccurate as we're missing 10s of thousands of dollars in pay check, commission, and payroll tax transactions...So frustrating might need to finally switch to a more stable vendor software solution.

L

ltromblay

I have had the export issue for only one of my acocunts. The largest one for over 2 weeks and QB has been useless in solving this issue. They do not communicate and the agent can only escalate it to the techs which gives us absolutely nothing. I am so disappointed with them for lack of communication as well as not seeing this as a major issue. If we could at least have an alternative to import in CVS format or something like that it would be a relief to know that I don't have to enter 40 paychecks with detail into my QB online.

I am Tired of being IGNored!!!!!

W

WandaH

Yes, I have the same problem. I've been on this system all year, and this just started happening. This will definitely affect my month end reports to management.

M

Mich_S

Level 5

I appreciate your patience and efforts in trying to resolve this issue exporting your payroll data, @WandaH. I'm aiming to provide you with a better experience than what you're currently encountering.

I'd like to verify a few pieces of information first so we can investiagte for more thoroughly and guide you on the next steps you need to take . Are you receiving any errors or unexpected outcomes while exporting? It'd be helpful if you could share some screenshots.

Like what my colleague ZackE said, there are also other possible reasons for this. First is an incomplete set up of the payroll system. Only fully configured accounts permit the exportation of payroll data. You can check out this link for the detailed steps: Get started with QuickBooks Online Payroll.

If you have a standalone payroll subscription that is associated to your QuickBooks Online account, it's likely that the export connection expired when the accounts were linked. As a result, you'll be unable to export payroll data from the standalone payroll account to QuickBooks Online.

For future referencem, check these articles about paying your employees:

Keep me posted on how it goes. If you have other payroll concerns, please don't hesitate to comment below. I'll be glad to help. Take care always.

S

Satellite Army Inc

We've been setup and exporting for years, the Issue is the link between standalone payroll and main QB company ID keeps breaking, this continues to recur about 2-3 times a year. we've been escalated up and still waiting to here from engineers, the same process we have to muddle through every time this happens. The senior tech support person (she's very nice but we're not making any headway) we've been working with said she has all kinds of tools but plainly said, I can't get into your export settings even with her Intuit senior support software tools and only an engineer could access our file and settings...so we wait. also there were screenshots in my post and here they are again, thx for trying

W

WandaH

After 1.5 hours, no "support" from Support!

R

REPTILEAuthor

Yup - they told me I wasn't the primary and I have been for years. I have spent so many hours on with customer support, chat, etc, that I have lost count. Impossible to effectively run a company like this. I understand systems will have issues but the lack of support is unacceptable. I am looking at new options for 2024 as it is easier to move at the beginning of the year. What a hassle! Oh and I just was notified they were raising my rates. Are you kidding me??

W

WandaH

I checked into ADP last year, but they don't suit our needs.

R

ReymondO

Moderator

Thanks for joining the thread, @WandaH.

I know how important it is for your business to have the ability to export your payroll data in QuickBooks. Please know that our engineers are now investigating this concern and doing their best to fix this promptly.

If your account hasn't been included in the list of affected users yet, I recommend reaching out to our QuickBooks Team. They can keep you updated via email once the matter has been resolved. Here's how you can get in touch with them:

Click the Help tab in the upper-right corner.
Go to the Assistant tab.
Click Get help from a human.
Choose Chat with us or Have us call you.

Please review our support hours to ensure we can address your concerns promptly.

In the meantime, you can look for third-party apps to help you in exporting your payroll data into QuickBooks Online. Simply go to the Apps menu and search for the app in the search field.

We genuinely appreciate your patience as we work diligently to resolve this issue. Feel free to reach out if you have any other questions or need assistance with managing your accounts in QuickBooks. I'm here to help!

W

WandaH

I tried today, and export is still not working. I have no salary information in QBO since 9/15. In addition to all this frustration, I noticed that now most of my payroll transactions have been moved to “Exported”. 🙎

R

REPTILEAuthor

Yup

Same here 😕😕

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